Fleet Risk Consultants

Clear Road Risk Management Information

Nigel Grainger brings together a related set of skills that all fleets require, to greater or lesser degrees, but which may not have the staffing or the skills to fulfil those needs. Bringing his wealth of experience in all areas of fleet management he offers a bespoke service through his company Fleet Risk Consultants, providing you with a cost effective fleet that complies fully with your 'duty of care' requirements.

Archive for May, 2009

Posted by Nigel on May 29, 2009

What exactly is a fleet anyway?

That is the question that I get asked on a regular basis and it is an interesting question to consider.

When you say fleet to people they think of different things, some think of huge grey ships setting of to defend or attack, others think of huge lorries delivering goods and some think of Intergalactic Star Destroyers commanded by a man in black with a bad sinuous problem.

I however consider a collection of more than 3 vehicles as a fleet, more than that though my definition is not limited by the owner of the vehicles.  Let me explain a little, if you run a solicitors practice you are unlikely to own any vehicles so you may consider yourself not to be running a ‘fleet’, but you do have people driving their own vehicles and travelling on behalf of the practice.  This means that you are operating a fleet of vehicles and as such you have a number of responsibilities.

These can vary from document checking to ensuring the correct mileage fees are paid, but you are a fleet operator.  Now I would suggest that as a ‘fleet operator’ you should be a member of a support organisation such as ACFO to ensure you know all you need to know.  If this is not what you are looking for then you should at the very least check with a professional that your systems are up to standard, this consultation should not cost you anything.

If you are unsure give us a call on 01623 675833 now, before anything goes wrong.  Is it worth the Gamble not to?

Nigel Grainger

Senior Consultant

Fleet Risk Consultants

Posted by Nigel on May 28, 2009

Extremes of Customer Service

This week I have been on the receiving end of both great customer service and absolutely dreadful customer service, now the company that gave dreadful service has been sent a letter and regular readers know that I do not unreasonably say bad things about people or businesses.

On the other hand the organisation that gave excellent customer service was none other than Vodafone.  I have been a customer of Vodafone for over ten years now and I have always been impressed with the way they have treated me, but again this week they have gone out of their way to make my life better.

I received a call to let me know I was due an upgrade of my old phone, but not content with that they also reviewed my current call plan and tariff.  After looking at it the tariff I was told that they could do me a better plan that was slightly cheaper as well as do the upgrade.

Perhaps that is why Vodafone are my mobile provider of choice.  As for the other company, well we are in discussions to improve my current opinion of them.

Nigel Grainger

Senior Consultant

Fleet Risk Consultants

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