Nigel Grainger brings together a related set of skills that all fleets require, to greater or lesser
degrees, but which may not have the staffing or the skills to fulfil those needs.
Bringing his wealth of experience in all areas of fleet management he offers a bespoke service through his company Fleet Risk Consultants, providing you with a cost effective fleet that complies fully with your 'duty of care' requirements.Extremes of Customer Service
This week I have been on the receiving end of both great customer service and absolutely dreadful customer service, now the company that gave dreadful service has been sent a letter and regular readers know that I do not unreasonably say bad things about people or businesses.
On the other hand the organisation that gave excellent customer service was none other than Vodafone. I have been a customer of Vodafone for over ten years now and I have always been impressed with the way they have treated me, but again this week they have gone out of their way to make my life better.
I received a call to let me know I was due an upgrade of my old phone, but not content with that they also reviewed my current call plan and tariff. After looking at it the tariff I was told that they could do me a better plan that was slightly cheaper as well as do the upgrade.
Perhaps that is why Vodafone are my mobile provider of choice. As for the other company, well we are in discussions to improve my current opinion of them.
Nigel Grainger
Senior Consultant
May 28th, 2009 at 8:29 am
It’s nice to see someone praising good customer service – it’s easy to say bad things about companies giving bad service, but all to often we forget to say nice things when someone goes above and beyond.